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How We Safeguard Your Account & Payment Information

When you open an account on bingo games, your personal details, payment history and gaming activity stay secure under strict privacy controls.

Account verification onlyPayment data encryptedNo third-party selling
bingo games How We Safeguard Your Account & Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions matter. Reach out to our support team through the channels below, and we'll explain how we use your data, help you access your stored information or guide you through…

Live Chat Open the chat window in your account or lobby. Our team responds during operating hours to answer privacy questions and process data requests.
Support Email Send privacy inquiries to our support address. Include your account email and the specific information you're asking about; we'll reply within two business days.
Account Settings Visit your profile under 'Account' > 'Privacy Settings' to review what personal data we hold and manage your communication preferences.
HOW WE PROTECT YOU

Data Security, Cookies & Your Rights

bingo games uses encryption for all payment and login data, stores your account information on secure servers and never logs your password in plain text.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use SSL encryption. Login credentials and payment tokens are hashed and never stored in readable form.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and lobby view. Optional analytics cookies track page performance.

Data Retention

Active account data stays on file during membership. After closure, records are kept for 36 months for dispute resolution, then anonymised or deleted.

Your Access Rights

You can request a copy of your personal data or ask us to correct errors. Submit requests via live chat or email; responses within 14 days where local law permits.

Third-Party Sharing

We share payment data only with payment processors and banks to complete withdrawals. We never sell your gaming history or contact details to advertisers or brokers.

Marketing Consent

Email and SMS promotions require your opt-in. You can disable these anytime from your Account > Notifications menu or by clicking unsubscribe in any message.

Privacy & Your Account — Frequently Asked

Below are answers to the privacy questions we hear most often from players in Makassar, Denpasar and across Indonesia. If you don't find your answer here, reach out to support.

No. Your account data, login history and game activity belong to bingo games only. We do not sell or trade your information to other platforms, affiliates or marketing networks. Payment processors and banks see only what's needed to process deposits and withdrawals.

We retain your account records for 36 months after closure to resolve disputes, honour chargeback requests and meet regulatory audit requirements. After that period, personal identifiers are deleted or anonymised. Payment transaction records may be kept longer depending on local law.

Yes. Open your Account menu, go to Privacy Settings and select 'Request Data Export'. We'll compile your personal details, deposit history, game logs and communications into a file and send it to your registered email within 14 days.

No. Payment details are encrypted between your phone or computer and our secure server. Your bank or payment app sees the transaction; we see only confirmation that funds arrived. Your gaming balance never goes back to your payment provider.

Session cookies keep you logged in during play. Functional cookies remember your language and game preferences. Optional analytics cookies let us see how the lobby loads. You can turn off non-essential cookies in your browser without losing account access.

Yes. Go to Account > Notifications and uncheck 'Promotional Emails', or click the unsubscribe link at the bottom of any email we send. You'll keep account notifications (withdrawal status, new deposits) but won't receive game offers.

Reach out via live chat in your account, send an email to our support team, or visit Account > Privacy Settings to submit a data inquiry. We respond to privacy questions and data requests within two business days during operating hours.