Reference

Legal terms that protect your account and funds

When you open an account with us, your funds, personal data and gameplay history are governed by clear legal standards we maintain for every player.

Account ownership is yours aloneData security by designTransparent withdrawal rulesDirect support channels
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bingo games Legal terms that protect your account and funds
REACH US DIRECTLY

Legal and account support contacts

Live chat support Open the chat bubble in your account lobby. Our team responds in Indonesian and English during all operating hours. Use this channel to ask about account verification, withdrawal status or any contract terms.
Email escalation Send formal requests to our legal support address. We acknowledge all emails within 24 hours and resolve account access issues, data requests and account closure within five business days.
Account settings Review your legal status and data inside your account. Navigate to Settings > Account & Legal to view your contract summary, withdrawal history and linked payment methods.
HOW WE PROTECT YOU

Data, security and your account rights

Account verification

Every account is verified using ID, address and payment method confirmation before your first withdrawal. This process protects both you and us from fraud. Verification is required once; subsequent withdrawals to the same DANA, OVO, GoPay or QRIS account skip re-verification.

Data retention

We retain your account history, transaction records and gameplay logs for seven years after account closure, as required by regional financial regulations. You can request a copy of your data at any time through your account settings or by contacting support.

Cookies and tracking

Our site uses cookies to maintain your session, remember your login preferences and prevent unauthorized access. We do not sell cookie data to third parties. You can review and manage cookie consent inside your privacy settings.

Payment security

All deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are processed through official payment gateways; we never store your payment credentials on our servers.

Account access rights

You own your account and can request closure, temporary suspension or permanent deletion at any time. To do so, open Settings > Account Management and follow the closure workflow, or contact support for immediate assistance.

Dispute resolution

If you contest a transaction or believe your account has been misused, file a dispute through Settings > Transactions > Report Issue. We investigate all disputes within three business days and respond with findings and next steps.

What you need to know about your account legally

Your account remains active indefinitely. Funds stay in your wallet until you withdraw them or request account closure. If you wish to deactivate your account, contact support or use Settings > Account Management to initiate closure. We retain your transaction history for seven years after closure.

Yes. You can update your email, phone number and account password inside Settings > Account Details at any time. To change your linked DANA, OVO, GoPay or QRIS account for withdrawals, file a request through support; we verify the new method before processing future withdrawals.

Go to Settings > Privacy & Data and select Download My Data. We compile your account history, gameplay records, payment methods and support interactions into a downloadable file within five business days. You can also request this via email to our support team.

When you close your account, any remaining balance is withdrawn to your verified payment method within two business days. Account closure is permanent; you must create a new account to play again. No refunds are issued for past gameplay or deposits.

Your gameplay and payment history are private. We share transaction data only with payment processors (DANA, OVO, GoPay, QRIS) for settlement, and with regulatory authorities if required by law. We do not sell your data to marketers or advertisers.

Contact our support team immediately via live chat or email. Change your password right away if you still have access. We will freeze your account, review your transaction history, and help you restore access or reverse unauthorized transactions where possible.

All withdrawal records, including declined or cancelled requests, are retained for seven years. You can view your full withdrawal history in Settings > Transactions. This record is used for dispute resolution and regulatory compliance.

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